Shipping policy


Khorox
Website: www.khorox.com
Country of establishment: Germany
Email: [email protected]
Phone: +49 1520 7512209
Address: Trierer Str. 92-94, 52078 Aachen, Germany
Contact page: Contact us


1) Delivery Locations

This delivery policy applies to orders delivered to:

  • United Kingdom

If you need delivery to another location, please contact us before placing your order.


2) Delivery Times

Below are the estimated delivery times for all packages:

  • Order cutoff time: 2:00 PM (GMT) — orders placed after this time will be processed the next business day.
  • Order handling time: 1–2 business days (Monday to Friday).
  • Transit time: 6–12 business days (Monday to Friday).
  • Estimated delivery time: 7–14 business days.

Delivery times are estimates and may vary due to carrier delays, peak seasons, or customs processing.


3) Carrier Services

We partner with reliable carriers and logistics providers. The carrier used may vary depending on destination and package size.


4) Delivery Costs

We are pleased to offer Free Delivery on all orders delivered within the United Kingdom. There are no hidden fees or additional delivery costs calculated at checkout.

  • Delivery Fee: £0.00 (Free for all orders)
  • Destinations: Available for all mainland UK addresses.

5) Tracking Your Order

Once your order has been shipped, you will receive an email notification.

  • If tracking is available, the email will include a tracking number or tracking instructions.

6) Delivery Issues (Delays, Lost Packages, Damage)

If you experience any issues with your delivery (delays, lost packages, or damage), please contact us as soon as possible with:

  • your order number
  • your delivery address
  • photos (for damaged parcels/items)

We will assist you and work with the carrier to help resolve the issue.


7) Questions

If you have questions about delivery, please contact our customer service team via: Contact us


8) Contact Information

Khorox

Email: [email protected]

Phone: +49 1520 7512209

Address: Trierer Str. 92-94, 52078 Aachen, Germany

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

Support Response: We aim to respond to all inquiries within 24 hours during business days.