FAQs


Welcome to the Khorox FAQ page. We’re here to answer your questions and help make your shopping experience as smooth as possible. If you need further assistance, please don’t hesitate to contact us through our Contact Us page.


Question #1: How long will it take to receive my order?

  • Orders are usually processed within 1–2 business days.
  • After dispatch, most orders arrive within 7–14 business days.
  • You will receive a tracking number by email once your order has been dispatched.
  • For full details, please see our Shipping Policy.

Question #2: Do you offer free shipping?

  • Yes. We offer free shipping on all orders delivered within the United Kingdom.
  • No additional shipping charges are applied at checkout.
  • For full details, please see our Shipping Policy.

Question #3: Where is Khorox located?

Question #4: What payment methods do you accept?

We accept the following payment methods at checkout:

  • Apple Pay
  • Google Pay
  • Mastercard
  • Visa

Question #5: What if I receive a defective product?

  • If you receive a defective item, the wrong item, or your package arrives damaged, please contact us within 48 hours of delivery.
  • Please include your order number and photos of the issue.
  • We will offer a replacement or a full refund.
  • For more information, please visit our Contact Us page.

Question #6: Can I cancel my order?

  • If you need to cancel your order, please contact us as soon as possible.
  • Cancellation is only possible before the order has been processed or dispatched.
  • For assistance, please visit our Contact Us page.

Question #7: What is your return policy?

  • We offer a 30-day return window for unused and unworn items in their original packaging.
  • We do not charge any restocking fees.
  • For full details, please see our Return & Refund Policy.

Question #8: When will I get my refund?

  • Once we receive and inspect your return, your refund will be processed to your original payment method.
  • It usually takes 5–10 business days for the funds to appear in your account.
  • For full details, please see our Return & Refund Policy.

 


For More Information

Khorox

Email: hello@khorox.com

Phone: +49 1520 7512209

Address: Trierer Str. 92-94, 52078 Aachen, Germany

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

Support Response: We aim to respond to all inquiries within 24 hours during business days.