Privacy policy
Effective Date: 16 April 2026
Khorox values your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and your rights regarding your personal data when you use our website.
1. Information We Collect
When you use our website, we may collect the following types of personal information:
- Name, address, and contact details such as your email address and phone number
- Billing and shipping information
- Order and purchase information
- Information you provide when contacting customer support
- Technical data such as your IP address, browser type, device type, and cookies
2. How We Use Your Data
We use your personal data to:
- Process and fulfill orders
- Provide customer support and manage returns or refunds
- Improve your shopping experience and our website performance
- Send service-related communications about your order or inquiry
- Send marketing emails only where you have given consent
- Comply with legal obligations and enforce our policies
3. Cookies and Tracking Technologies
We use cookies and similar technologies to support website functionality, remember your preferences, and improve your experience on our website.
These technologies may also help us understand website performance and user behavior where such tools are enabled.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.
4. Sharing Your Data
We do not sell, rent, or commercially share your personal data.
We may share your information with trusted third parties only where necessary, including:
- Payment service providers used at checkout
- Shipping and delivery providers
- Ecommerce and hosting providers
- Analytics and website performance tools, if enabled
- Legal or regulatory authorities where required by law
5. Your Rights
Depending on applicable law, you may have the right to:
- Access the personal data we hold about you
- Correct or update your personal information
- Request deletion of your personal data
- Withdraw consent to marketing communications
- Object to certain processing of your personal data
- Request restriction of processing in certain circumstances
- Lodge a complaint with a relevant data protection authority
To exercise your rights, please contact us at hello@khorox.com.
6. Third-Party Services
Certain third-party services used on our website, such as payment providers or delivery providers, may have their own privacy policies regarding the information they process.
We recommend reviewing their privacy policies where relevant. Once you leave our website or are redirected to a third-party service, this Privacy Policy no longer applies to that external service.
7. Data Security
We take reasonable steps to protect your personal data. Transactions made through our website are protected using SSL (Secure Socket Layer) encryption.
8. Children’s Privacy
Our website and services are not intended for individuals under the age of 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
10. Contact Information
Business Name: Khorox
Website: www.khorox.com
Email: hello@khorox.com
Phone: +49 1520 7512209
Address: Trierer Str. 92-94, 52078 Aachen, Germany
Contact Page: Contact Us