Refund policy


Khorox
Website: www.khorox.com
Country of establishment: Germany
Email: hello@khorox.com
Phone: +49 1520 7512209
Address: Trierer Str. 92-94, 52078 Aachen, Germany
Contact page: Contact us


1) 30-Day Easy Returns

At Khorox, we want you to be 100% satisfied. You have 30 days from the day you receive your order to return eligible items.

  • Return Window: 30 days from delivery date.
  • Condition: Items must be unused, unworn, and in original packaging with all tags attached.
  • Restocking Fee: We do not charge any restocking fees ($0.00).

2) Return Shipping Costs

  • Defective / Incorrect Items: If you received a damaged or wrong product, Khorox covers 100% of the return shipping costs.
  • Change of Mind: For voluntary returns, the customer is responsible for the direct cost of return shipping. Original shipping fees are non-refundable.

3) Damaged or Incorrect Items

If your item is defective or damaged in transit, please contact us within 48 hours of delivery:

  • Email: hello@khorox.com with your order number.
  • Provide photos/videos of the issue.
  • We will arrange a replacement or a full refund at no additional cost.

4) How to Start a Return

5) Refund Process

Once your return is inspected:

  • Method: Refund will be sent to your original payment method.
  • Timeframe: Refunds are processed within 5-10 business days.

6) Statutory Right of Withdrawal (Widerrufsrecht)

In line with EU regulations, consumers have a statutory right to withdraw. We extend this period to a voluntary 30-day return window.

  • To exercise this right, notify us at hello@khorox.com.
  • Goods must be sent back no later than 30 days after your withdrawal notice.

7) Model Withdrawal Form (Muster-Widerrufsformular)

(Fill and send via email if you wish to withdraw from the contract)

To: Trierer Str. 92-94, 52078 Aachen, Germany

Email: hello@khorox.com

I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale:

— Ordered on / Received on:

— Name of consumer(s):

— Address of consumer(s):

— Date:

8) Summary of Key Terms

  • Return Window: 30 Days.
  • Restocking Fee: $0.00.
  • Return Shipping (Defective): Merchant Covers.
  • Return Shipping (Change of Mind): Customer Covers.

9) Contact Information

Khorox

Email: hello@khorox.com

Phone: +49 1520 7512209

Address: Trierer Str. 92-94, 52078 Aachen, Germany

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

Support Response: We aim to respond to all inquiries within 24 hours during business days.